Refund Policy

Subscriptions

• Subscriptions renew monthly until cancelled by the account owner.
• You can cancel anytime in your account; cancellation stops future renewals.
• Important: When you cancel your subscription, all remaining credits expire immediately and cannot be used or refunded.
• If you believe you were charged in error or experienced a service issue, contact support within 7 days and we'll review your case.

Credits

• Credits are delivered instantly with your subscription and are non‑transferable.
• Each try‑on consumes one credit. Used credits are non‑refundable.
• Credit Reset Policy: Credits reset at the beginning of each billing cycle. Unused credits from the previous billing period expire automatically when your subscription renews.
• Plan Changes: When you upgrade or downgrade your subscription plan, your credits reset to the new plan's monthly allowance. Any unused credits from the previous plan are lost and cannot be refunded.
• Cancellation: Upon cancellation, all remaining credits expire immediately and are not refundable.
• Credits do not accumulate across billing cycles - each monthly billing period provides fresh credits equal to your plan's allowance.
• For failed generations caused by our system, we may restore credits at our discretion.

Add-On Credits

• Requirement: Add-on credits can only be purchased if you have an active subscription plan.
• Add-on credits are delivered instantly upon purchase and are non‑transferable and non‑refundable.
• Expiration: Add-on credits expire when your subscription renews (at the beginning of the next billing cycle). Unused add-on credits from the current billing period expire automatically when your subscription renews.
• Add-on credits do not carry over to the next billing cycle - they are tied to your current subscription period.
• Cancellation: If you cancel your subscription, all unused add-on credits expire immediately and are not refundable.
• Plan Changes: When you upgrade or downgrade your subscription plan, add-on credits from the previous billing cycle are lost and cannot be refunded.
• Add-on credits work in addition to your subscription's monthly credit allowance. Both types of credits follow the same expiration rules - they reset when your subscription renews.

Trials and Promotions

• Free trials or promotional credits are provided "as‑is" and may be changed or discontinued.
• Trial periods convert to paid subscriptions unless cancelled before the trial ends.
• Promotional or free trial credits follow the same expiration rules as paid subscription credits - they reset each billing cycle and do not accumulate.

Chargebacks and Disputes

If you open a chargeback with your payment provider, your account may be paused while the dispute is investigated. Contact us first so we can help resolve billing issues quickly.

How to Reach Us

Need help with a charge or a refund? Email info@vinkand.comand include your order ID and account email.

For more information, see our Terms of Service and Privacy Policy.